All About Banking Ombudsman/Mohtasib Pakistan, Procedure, Tips, Appeal
Have you heard about this banking ombudsman concept in Pakistan, we will tell you! Here the readers can have a look at the complete introduction and procedure as well as appeal process of this concept. This word ombudsman, it basically came from the side of Swedish language and the meaning of this word is representative or you can say agent. It was in Sweden in the year of 1809 that the very first institution of ombudsman came into being. Do you know that in almost hundred countries present in this whole world, this institution is working and in Pakistan, we call this concept with the name of Mohtasib. It is with the help of this institution that justice is usually given to the people on the direct basis and they does not want any assistance or help from any advocate.
Banking Ombudsman In Pakistan
The reason to set up this institution in Pakistan, one of the main reasons were that people complaints can be filed up and registered against all of the private as well as public scheduled banks. It is right under the federal law that this independent body has been established in our country Pakistan. If you want to file any of the complaint against the banks then you can get in touch with this institution. Moreover, one bank can too file and register their complaint against the other bank.
How to Register a Complaint?
First you have to issue a written notice and warning to the bank that you are about to file a complaint against them. If they are not going to respond you within the time frame of 45 days, then you can register and file your complaint in this institution. It is by mail or by visiting the site of ombudsman that you can send your complaint details.
What Kind of Complaints Are Managed?
If you want to complaint regarding these banking malpractices, operational issues, discriminatory issues, violations of existing one banking laws, violations of the current and present banking rules as well as regulations, maladministration practice in any of the public sector banks, it is these list of complaints which are usually registered by the people.
Process of Hearing Regarding Banking Ombudsman In Pakistan
First your procedural requirements are going to be checked and verified. If you will get successful in giving and providing a sufficient amount of evidence and proof against your complaint then your case and hearing process will going to be continued otherwise it will get dismissed by this institution.
Appeal Process on Banking Ombudsman In Pakistan
Both of the parties have this right to file for the appeal, if you think that you are not satisfied with the decision then you can further apply for this appeal processing.
To grab more details on banking ombudsman concept in Pakistan, you can keep in touch with us. Now read details about banking ombudsman Pakistan in Urdu language.
How to Register Complaint in Banking Ombudsman Pakistan? Urdu & English Guide
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